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BT MeetMe VoIP Services

FAQs

Is there any limit to the number of people in a conference?

Both Webex and MeetMe will have different limits for the number of participants in a Webex Meeting Center meeting (dependent upon license type 25 to 1,000) and a MeetMe Conference (125).

Do I need a headset for BT MeetMe with Dolby Voice?

Yes, you will need a headset compatible with the Dolby system; we recommend a wired USB stereo headset for best audio quality.

Do I need a headset for BT MeetMe VoIP?

Yes. BT publishes a list of recommended headsets compatible with BT MeetMe VoIP. Your IT manager can confirm how you can obtain a headset (BT does not provide the headset).

What if my headset is not being recognised?

Reset the headset by unplugging and then plugging the headset back in to your computer.

Can headsets be the cause of poor audio quality when using BT MeetMe VoIP Services?

As long as you are using one of the recommended headsets, this should not be the cause of poor quality.

How do I invite others to join my meeting?

The best way to achieve this is to use the Webex productivity tools.

What are Webex Productivity Tools?

Webex Productivity Tools make it very easy for users to start, schedule, invite, and join Webex meetings from their desktop or from commonly used desktop applications.

How can I install Productivity Tools?

All that is required is logging on to your Webex service site. When you log on to your Webex service site, Productivity Tools are automatically installed on your desktop. If automatic installation is turned off on your Webex service site, you also have the following options to install Productivity Tools:

  1. Log in to your Webex service site.
  2. Click Support > Downloads in the left-hand menu. The Downloads page appears.
  3. Select a Windows or Mac version of Productivity Tools.
  4. Click Download. Your browser's file download message appears.
  5. In the Open File dialog, click Run.
  6. The installation Wizard begins, click on the Next button.
  7. Click on 'accept terms and conditions' and click Next.
  8. Do not change the installation file location, so click on Next.
  9. Click Finish to complete the installation. The Webex Productivity Tools dialog appears.
  10. Enter your Site URL, User Name and Password, then click Login. The Webex Productivity Tools are installed page appears.
  11. Click OK to close the page.
  12. Restart your Office suite or any single Office programme if opened.

How do I get Webex audio integration?

Webex audio integration is a feature that has to be enabled on your account. Please contact your BT Account Manager.

Can I ask the service to dial out to a participant to join them to the BT MeetMe with Dolby Voice conference?

Yes, the system will join the user to the BT MeetMe with Dolby Voice conference. After joining you may want to rename the caller's line in the Webex roster so that you know whose is speaking. To do this, simply right click on the entry in the roster.

Why don't I get presented with the "Join Teleconference" dialogue?

You will only get the "Join Teleconference" dialogue once the host has joined the Webex session.

How will I get updates to the BT MeetMe VoIP Services software?

If a new version of the software is available you will be prompted to download the updated BT MeetMe VoIP Services client on entry to the service. Some upgrades will be mandatory, some will be optional.

Is there a user guide?

Yes, a user guide is available here.

Can I still see my Webex / BT MeetMe with Dolby Voice conference charges / reports in VMBOL?

Yes.

What software do I need to use BT MeetMe with Dolby Voice integrated with Webex?

You will need:

  • Cisco Webex software, which can be preloaded permanently on your device or loaded each time you have a Webex meeting
  • Webex productivity tools plug-in
  • Dolby Client plugin

I am worried about call quality on my BT MeetMe with Dolby Voice call when using the Webex data sharing features.

Here are 3 tips

  1. Check your computer CPU usage. If it goes above 70% while on a call you may get audio quality issues (warbling, voices cutting out, clipping). You may need to close some other applications.
  2. You should ideally use a wired connection; Wi-Fi can cause sound issues.
  3. Try disconnecting your VPN, this may help reduce latency and packet loss which causes sound issues.

Why does my connection keep dropping?

The BT MeetMe VoIP Services client displays your status during your call: it will say connected or disconnected. You may keep getting disconnected from the conference if you are on a wireless connection or connecting over your corporate network (VPN). Try to disconnect and close the meeting and rejoin. Make sure that if you are the chairperson you allow others to remain in the meeting when you leave, so they can log off without affecting anything.

How can I test my internet speed to see if that might be an issue?

Go to www.speedtest.net and run test to get the details for upload/download speed.

  • You need to have at least 118kb network bandwidth download and upload available (this is applicable to BT MeetMe VoIP)
  • You have at least 100kb network bandwidth available download and upload (this is applicable to BT MeetMe with Dolby Voice)

A faster connection will provide a better quality experience.

What happens if my VoIP audio conferencing service is not working?

In the unlikely event that this occurs you can use your regular BT MeetMe service, select Call Me or I Will Call In from the Webex audio options for simplest access.

Can BT MeetMe VoIP be used outside of Webex?

No, the VoIP functionality can only be used while in a Webex session.

Can BT MeetMe with Dolby Voice be used outside of Webex?

Yes, BT MeetMe with Dolby Voice allows you to access Dolby VoIP in multiple ways: desktop browser, mobile app, Dolby Conference Phone, provided you have downloaded and installed the required software for each additional feature.

Integration with mobiles to allow Webex and BT MeetMe with Dolby Voice on mobile services will be developed later.