Anytime, anywhere support for your video conferencing environment. BT makes it easy to manage your video conferencing system with the end-to-end support of One Care maintenance and Remote Equipment Monitoring (REM). One Care Onsite or Remote packages are tailored to your specific conferencing environment, and REM provides you with real-time information about your video equipment.
Maintenance & Support services features
- 7x24x365 helpdesk as your single point of contact for support
- Remote Equipment Monitoring for proactive monitoring and response to system faults
- Endpoint certification for quality assurance & acceptance for coverage
- Field service support for onsite installations and repairs
- Online reporting for Trouble Tickets
- Advanced parts replacement
- 7x24x365 test facilities