How to view a streamed event
To view a streamed event you will need:
- A Personal computer with Internet access
- Either Microsoft Windows 2000/XP/Vista (or) Apple Mac OS X 10.3 With an operating system of:
- 256 MHz or faster
- 64 MB RAM minimum/128 MB recommended
- 16 bit sound card
- 65,000 (16 bit) color video display card
- Speakers
If you are running one of the following operating systems: Windows 95, Unix or a Mac, you may experience issues viewing and/or listening to a streamed event.
- For Windows operating systems, you must have either Microsoft Internet Explorer 6+ or Firefox 1.5+. For the Mac operating systems, you must have Mozilla Firefox 1.0.4.
Browser security settings must have ActiveX and Plug-ins enabled. Please follow the steps below:
- In your internet browser window: Navigate Tools > Internet Options
- Navigate the Security Tab > Custom Level
- Scroll down to Run ActiveX controls and plug-ins and select Enable
- Click OK
You must have a streaming media player installed on your computer. We recommend that you use Microsoft Windows Media Player 6.4 or later* to receive streaming media. Should you experience issues with your current version when viewing a stream please upgrade to the latest version. You can download the latest version of Windows Media Player.
*Please note. Users of Mac OS X operating systems should use Real Player 8 or later to view streaming media, as the current version of the codecs used to convert streaming to the Windows Media Player is not supported on the Mac OS X operating system.
Using/viewing advanced features of a streamed conference
- You need to have JavaScript enabled to use the advanced features of a streaming webpage, which will depend on the overall streaming package you chose. Please consult your browser documentation on how to enable JavaScript or consult your network administrator.
- You need to have cookies enabled. Please consult your browser documentation on how to enable cookies or consult your network administrator.
- Your streaming webpage makes use of popup windows for advanced features such as URL pushes and exit surveys. Please set your popup blocking software to accept popup windows from your webpage.
- You need to have ports 554 and 1755 open. If your media player is configured for port 80 you still may receive streaming media. If you are unable to receive streaming media please contact your network administrator.