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Cisco Webex Support

Help and support resources

Using WebEx with BT MeetMe Audio

Learn the basics about your BT WebEx services with our free, self-service training options. Go through comprehensive online courses at your own pace - choose the topics that interest you - and then pause and restart the course as you like.

WebEx recording links

Want to see more training videos?

Visit BT Training Support for more user videos about BT Conferencing services.

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WebEx feature videos

View Cisco's latest video series to see how easily you can go from WebEx newbie to expert collaborator.

Visit Cisco Help Central to view videos on topics such as: 'Setting up Productivity Tools', 'Modifying a Meeting', 'Personal Conference overview', and many other useful WebEx features.

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WebEx Help Central

Need some help using WebEx? Visit Help Central and browse for all the latest WebEx product information and user videos.

WebEx Telepresence Support Community

For telepresence-specific assistance, you can engage in interactive, ongoing discussions with Cisco's WebEx Telepresence experts, and obtain additional information about the WebEx Telepresence service, by visiting the WebEx Telepresence Support Community website.

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Technical information

WebEx technical information

Release Notes

After logging in to your WebEx account and selecting a Center, click the Support menu on the left, then select User Guides. You will find 'Release Notes' on the right.

Alternatively you can view Release Notes here.

Administrator Guide

To view via your WebEx site, your user account must include Site Administrator privileges. After logging in to your WebEx account, while in Site Administration, on the left menu under Support please click on Help.

Alternatively you can view the Administrator Guide here.

System Requirements

PC and Mac requirements can be found here.

Headset requirements

Please view our list of recommended headsets to be used with our BT Audio VoIP services.

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CMR technical information

Release notes

CMR release notes can be found here.

Technical specification

CMR technical specification can be found here.

Device-specific resources

For additional device resources, including Cisco User Guides and Administrator Guides, do the following:

  1. Go to and click Support.
  2. In the Enter Product Name field, enter your device name and click Find.
  3. In the search results list, click the link for your device.
  4. A list of documents available for your device appears on the screen. Click the document you want.

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Additional support

If you need assistance, please don't hesitate to get in touch with us. Our help desk is available 24/7, 365 days of the year. Find the contact details for your region here >

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