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Cisco WebEx Support

Change or reset your password

First time login

When you login to your WebEx service for the first time, you will be required to change the 'one-time' password you received in your Welcome email. Please follow these steps to do so:

  1. Locate the Username and the 'One-time' password supplied in your Welcome email
    Welcome email - WebEx one-time password
  2. Go to your WebEx service site and click Log In (upper right corner of screen)
    Change password - login to WebEx site
  3. Enter your Username and Password in the form then click Log In
    Change password - login
  4. You will be prompted to create a new strong password
    Once you enter and confirm your new password, click OK
    Change password - requirements
  5. You will see a message confirming that your password was successfully changed. Click Log In and you will be returned to the Log In page of your WebEx site where you may enter your Username and new Password in order to log in.
    Change password - success

Password reset

Should you forget your password or need to change it for some reason, follow these steps:

  1. Go to your WebEx service site and click Log In (upper right corner of screen)
    Change password - login to WebEx site
  2. Click the Forgot your username or password? link
    Forgot username or password link
  3. Enter your email address, then type in the 'Verification' characters and click Submit
    Forgot username or password form
  4. You will receive an email with a link to change your password. Click that link or copy and paste it into a browser
    Reset password email
  5. You will be taken to the 'Change Password' page where you will be prompted to create a new strong password. Once you enter and confirm your new password, click OK
    Change password - requirements
  6. You will see a message confirming that your password was successfully changed. Click Log In and you will be returned to the Log In page of your WebEx site where you may enter your Username and new Password in order to log in.
    Change password - success