Mobile Controller userguide
Download & Install
An existing MeetMe Global Access service is required to use Mobile Controller
BlackBerry OS 4.1 or higher / Windows Mobile 5 or higher
- Visit m.btconferencing.com/controller on your smartphone and follow the on-screen steps
If you have a BlackBerry smartphone that has been set up by your IT department using a BlackBerry Enterprise Server (BES), you may have to ask for permission to download the application.
iPhone/iPad running iOS v3
- Visit the iTunes App Store
- Search for BT MeetMe Mobile Controller
Android
- Visit the Android Marketplace
- Search for BT Meetme Mobile Controller
The Conference Controller application icon will appear on your smartphone. Depending on your device, you will find it either on the smartphone desktop or in the 'Applications' folder. If the icon is in the 'Applications' folder, you can move it to the desktop using the menu functions on your smartphone.
Launch Mobile Controller
- On your Smartphone, click on the icon to use Mobile Controller.
- For convenience, you will also receive a Call Start Alert as soon as your first participant joins your conference.
Join a call as chairperson
- Highlight the phone number you wish to join from and Select from the menu. Mobile Controller will dial-out to the selected phone number without your needing to provide dial-in numbers or pass codes. (Note: you may also enter a new phone number to join from using the menu functions).
- When the phone rings, answer, and you will be brought directly into the conference.
- Mobile Controller will show a
sign, indicating you are in the conference.
Monitor and control your conference
See real-time status of all your participants
While in your call, you can see the real-time status of all your participants from the Live Conference screen
Add a missing participant
From the Live Conference screen:
- Select Add Participant (Dial Out).
- You will be taken to the smartphone address book.
- Search for and highlight the person you wish to add into the conference
- Select the entry from the menu. (Note: if you wish to add someone who is not listed in your smartphone address book, you can choose [Enter Number] at the top of the address book listing)
- Confirm your selection.
The conference will dial-out to the selected person. While this is happening, and until they have picked up, the Live Conference screen will show this person as "Connecting." As soon as they have picked up, the Live Conference screen will show them as "Connected."
Mute distracting background noise
From the Live Conference screen:
- Highlight the participant with the background noise.
- Select Mute Participant from the menu.
It is also possible to mute all conference participants (except for you as the chairperson) by selecting Mute All Participants from the Live Conference screen menu.
If you wish to mute your own line as chairperson, select Mute My Line from the Live Conference screen menu.
Other functions
These can be easily found under their heading listed below on your Live Conference menu screen.
Uninstalling Mobile Controller
Please note: if your smartphones are managed centrally and "locked down" by your IT department - e.g. with a BlackBerry Enterprise Server (BES) - then you may have to contact your IT department or BES Administrator to uninstall the Mobile Controller application.
If your smartphones are open to install or uninstall third-party applications, then please follow these steps to uninstall Mobile Controller.
Uninstall Mobile Controller from a BlackBerry
- Select Options or Settings from the smartphone desktop
- Select Advanced Options
- Select Applications
- Highlight Conference Controller and select Delete from the menu
Uninstall Mobile Controller from an Android phone
- Open the Google Android Menu.
- Go to the 'Settings' icon and select 'Applications'.
- Click on 'Manage'.
- You will be presented with a list of applications you have installed.
- Select the mobile controller application and click the 'Uninstall' button.
Troubleshooting
Should you encounter any issues in downloading these features, please contact your local on site IT administrator or your BT Conferencing Helpdesk.
If you can successfully download the application but it fails to install, please contact your IT administrator and verify that your PC is permitted to install software without an administrator login.
If you are having trouble logging in, it could be for the following reasons:
- Your Internet connection is not working. Please check your network connection.
- You have entered invalid passcodes.
- Please double check that you are entering your passcodes correctly.
- You have entered valid passcodes, but your account is restricted from using the Add-in. Please contact the administrator who manages conferencing in your organisation. Please note that logging in may take several minutes to complete as your account is provisioned and your account profile is downloaded.