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Customer support for

The BT MeetMe Add-in for Outlook

Log in to your account

  1. After you first install the Add-in and start Microsoft® Outlook, you will see a login window.
  2. Enter your chairperson and participant passcodes and click the Login button.
    Enter your passcodes and click the login button
  3. If your login is successful, your account information will be downloaded. You will see a screen showing the progress. When your account information has been downloaded, you are now ready to use the add-in.
    • If you prefer to login at a later time, click the Cancel button. You may revisit the login screen by clicking on the Conferencing button on the Add-in and selecting Login.
    • If you do not have internet access, you will see an alert asking you to try again when you have a live internet connection.

Updating your account information

  1. Your account information will be refreshed every 6 hours.
  2. If your passcodes change or you are assigned a new conference, the Add-in will reflect your updated account information within 6 hours, provided you are connected to a live Internet connection.