BT MeetMe "How-to" Topics
- How to start a call
- BT MeetMe Global Access
- Touchtone commands
- How to record a call
- Manage a call with BT MeetMe Online Tools
- How to use BT MeetMe Secure Dial-out
- How to use the Outlook Add-in
- FAQs
- Best practices for a successful call
Frequently Asked Questions
Instructions: We've organised the questions into easy to understand categories on BT MeetMe and its features: General questions, Global Access Numbers, BT MeetMe Add-in for Outlook, BT MeetMe Recording, and Troubleshooting.
To view an answer, click on the question to expand it.
- How do I sign up for a BT MeetMe account?
You can sign up here.
- When can I begin to use my account?
As soon as you receive your welcome email. There is no need to activate your account.
- How do I start a BT MeetMe conference?
Starting your meeting is easy as 1-2-3! You dial in to the call, provide your passcode followed by
, and then record your name. Please read our guide on how to start a call- What information should I give to someone invited to my conference?
You will need to provide
- Date, time, and time zone
- Dial-in telephone number. For participants from other countries, include their BT MeetMe Global Access numbers.
- Participant passcode
- Can I record my BT MeetMe conferences?
Yes – while in the call, the chairperson can press
For more information on recording a BT MeetMe call, please read our guide on how to record a call
General
- What is a BT MeetMe Global Access dial-in number?
A BT MeetMe Global Access dial-in number allows international participants to dial into the conference calls using a local dial-in number.
Local numbers are easier to dial and more cost-effective than using international numbers.
- Where can I find a list of BT MeetMe Global Access dial-in numbers?
To view your complete list of BT MeetMe Global Access numbers, visit the Find Your BT MeetMe Global Access numbers page.
- In which countries are BT MeetMe Global Access numbers available?
BT MeetMe Global Access numbers are available from over 55 countries. To view your complete list of BT MeetMe Global Access numbers, visit the Find Your BT MeetMe Global Access numbers page.
- What is a local toll-free number?
A local toll-free phone number is a freefone number participants can use to dial-in.
- What is an international dial-in number?
An international dial-in number allows participants from over 55 countries to join the call with a local dial-in number, saving them the cost of an international call.
Global Access Numbers
- What is the BT MeetMe Add-in for Microsoft® Outlook?
The BT MeetMe Add-in is a tool that makes it easier to schedule your BT MeetMe conference calls. With just a couple of clicks, your conference details and Global Access numbers are automatically inserted into your Microsoft Outlook calendar invitations and emails.
- How do I install it on my PC?
Individual users - If you are permitted to install software on your PC, you can download and install the Add-in from our downloads page.
- What are the system requirements?
An active BT MeetMe account. Microsoft Outlook: 2003 and 2007. Microsoft Windows: Microsoft Windows XP, Vista, and 7.
- How do I activate the Add-in after I have installed it?
You can activate the Add-in by logging in with the chairperson and participant passcodes that belong to your BT MeetMe account.
- I am having difficulty downloading the Add-in application, what am i doing wrong?
Please verify that your Internet connection is active and that you have clicked on one of the links off of the downloads page. If you are still encountering difficulty downloading, please contact your IT administrator.
- The Add-in for Outlook application will not install.
If you can successfully download the application but it fails to install, please contact your IT administrator and verify that your PC is permitted to install software without an administrator login.
- I am trying to login with my passcodes, but I cannot seem to login.
If you are having trouble logging in, it could be for the following reasons:
- Your Internet connection is not working. Please check your network connection.
- You have entered invalid passcodes.
- Please double check that you are entering your passcodes correctly.
- You have entered valid passcodes, but your account is restricted from using the Add-in. Please contact the administrator who manages conferencing in your organization.
Please note that logging in may take several minutes to complete as your account is provisioned and your account profile is downloaded.
- The Add-in was installed in Outlook but now it has disappeared.
This can occur for two known reasons.
- You have software installed that recognises applications not approved by your IT organisation and it has automatically been removed.
- Alternatively if you’re using Outlook 2007 it could have been disabled by Outlook.
Check Tools > Trust Centre > Add-ins you should see BTC Add-in… listed under Active Applications. If it is listed under Disabled or Inactive Add-ins it needs moving to Active Applications.
If you are still experiencing difficulties please contact your organisation’s IT help desk for support.
- I am a PA and want to manage multiple accounts, can I?
Currently you can login and manage only one user account. This capability is under development and will be supported in the near future.
- What if I have more than one BT MeetMe conference assigned to my account?
If you have more than one BT MeetMe conference, you can login using any valid pair of passcodes assigned to your account. The Add-in will download conference details for all of the BT MeetMe conferences that are assigned to your account.
- Can I choose which Global Access numbers to include in my invitations?
Yes, when you use the Add-in to schedule a conference, you have the option to select which Global Access numbers to include in your invitation. Your settings will be remembered for the next time you schedule a conference.
- The set of Global Access telephone numbers displayed on the Add-in appear to be incorrect.
- Please call the BT Conferencing support desk who can verify them for you.
- If my passcodes or dial-in numbers change, will the Add-in automatically refresh?
Yes, the Add-in refreshes your conferencing details every day. If you are assigned a new conference or your Global Access dial-in numbers change, you will see the new information on your Add-in within 12 hours or less.
- Can I still continue to use my Microsoft Outlook in the normal way?
Absolutely, the Add-in is a supplemental feature that does not interfere with other functions of Microsoft Outlook.
- How do I remove a BT MeetMe conference from displaying on the Add-in?
If you want to remove a BT MeetMe conference that is displaying on the Add-in, please call customer support and ask them to deactivate the conference from your account.
- Is the Add-in free?
Yes, BT Conferencing is offering this productivity enhancing feature for free to all BT MeetMe and BT Global Access customers.
- What if I encounter any problems and require help?
If you require help with the Add-in, please contact your BT Conferencing service helpdesk by telephone or email. Please make a note of what version of Microsoft Outlook and Microsoft Windows you are using.
- What if I change my PC?
If you change your PC, you will need to re-install the Add-in and login again.
- If I’m not a BT MeetMe customer, can I use the Add-in anyway?
The Add-in is a value-added feature for BT MeetMe customers only. To open a BT MeetMe account, please visit the sign-up page
- How do I uninstall the Add-in?
To uninstall the Add-in, please go to your Microsoft Windows Start menu, select Control Panel, and click on "Add or Remove Programs". Find the application named “Conferencing Add-in for Microsoft Outlook” and click on the “Remove” button.
- Why is this tool launched as a Beta?
We have done extensive testing and it works very well on all the PC builds we have tested, but we do recognise that every PC is different so we cannot be 100% sure all PC configurations are supported. If you do experience a problem, rest assured that the Add-in cannot harm your PC, and can be uninstalled. If you are experiencing problems, please call the BT Conferencing support desk.
- This tool is great, will it get any better?
You bet! This is our first release; we already have other features in development that will be added to future releases of the Add-in. These features will make it easier to enter and manage your conference calls.
BT MeetMe Add-in for Outlook
- What is BT MeetMe Recording?
BT MeetMe Recording allows you to instantly record your BT MeetMe calls by pressing *8 on your telephone keypad. Once the call is completed the chairperson can download the recording for archiving or to share the recording for future use.
- Can I record my BT MeetMe conference calls?
Yes – now, it’s easier than ever for a Chairperson to record BT MeetMe audio conferences. Just press *8 and your recording will begin, press *8 again if you wish to stop the recording. When your meeting ends, the chairperson receives an email notifying them of the recording’s location.
- Is there an additional cost to record a BT MeetMe conference call?
Yes there is, please refer to your service terms and conditions.
- How can I access the BT MeetMe recording after my conference call?
When your meeting ends, the chairperson will receive an email with a web link to a website where you will be able to retrieve your recording. Click on the web link, enter your chairperson and participant passcodes as well as a verification code for security purposes to access your conference recording. You have the option to archive or share the recording by saving the recording directly onto your computer, posting it on a website or forwarding it on to your contacts via an email.
- How can I record my BT MeetMe conference calls?
To activate BT MeetMe Recording, simply press *8 on your telephone keypad. To stop recording, press *8 again.
BT MeetMe Recording
- How do I improve the sound quality of my call?
*6 Mute on/off – If you are in a noisy environment or on a mobile phone, you can mute your own line. Participants can mute their own line when not speaking. This will reduce background noise levels in the conference call.
Try not to use a speaker phone. If unavoidable, use the mute function stated above when not speaking and move away any projectors from the microphones.
*0 Operator assistance – Use this function if you still find you have sound problems and a Conference Co-ordinator will help you to resolve any audio problems.
- What do I do if I experience static or loud noise on my conference call?
Line static can occur occasionally. You can help us pinpoint and resolve the problem by dialing
or ask anyone on a cell phone to mute their own line by pressing 
on their phone.- What should I do if I am disconnected from a conference call?
If you are disconnected from the call, simply redial the dial-in number and enter the passcode. If this issue recurs, you can contact the BT Conferencing Help Desk.
- What if there are technical problems during my call?
A conference coordinator is available for support 100% of the time. Simply press
while in a BT MeetMe conference to reach a conference coordinator.- What if I need help during the conference?
Simply press
on your phone or click on call operator if you have joined the online portion of the meeting and an operator will be available to assist you.