Customer support

Audio Services

BT MeetMe Global Access

• Start or join a call
• Using Touchtone commands
• Record a call
• Dial-out to a participant
• FAQs
• Best practices for using BT MeetMe Global Access
• Register for a training session

• Global Access Numbers

• Find my numbers
• How to use Global Access Numbers
• BT MeetMe Add-in for Outlook
  • Install the Add-in
  • Configure the Add-in
  • Schedule a conference

• BT MeetMe Desktop Controller

  • Launch BT MeetMe Desktop Controller
  • Setup and using BT MeetMe Desktop Controller
• BT MeetMe Mobile Controller
  • Download the BT MeetMe Controller smartphone app
  • How to use BT MeetMe Mobile Controller

• BT Conference Connect

  • What is Conference Connect?
  • User guide
  • BT Conference Connect for Lync Installer

BT Express

• FAQs
• Scheduling a BT Express
• Inviting participants to your call
• Joining a BT Express
• Best practices for using BT Express

BT Plus

• FAQs
• Scheduling a BT Plus
• Inviting participants to your call
• Joining a BT Plus
• Best practices for using BT Plus

BT Premium Event

• FAQs
• Scheduling a BT Premium Event
• Inviting participants to your call
• Joining a BT Premium Event
• Best practices for using BT Premium Event
• View a demo of Pre-registration

Web Services

WebJoin

• Quick reference

• Log in to WebJoin
• Overview

• User guides

• Chairperson guide
• FAQs
• Participant guide
• Sample invitations
• Troubleshooting

Microsoft Office Live Meeting

• Quick reference

• Log in to Microsoft Live Meeting
• Register for a training session
• FAQs

• Downloads

• Live Meeting 2007 add-in for Outlook (Self-extracting .exe file)
• Live Meeting 2007 add-in for Lotus Notes (Self-extracting .exe file)
• Live Meeting 2007 add-in for Lotus Notes (Windows Installer package .msi file)

• User guides

• Join a meeting
• Navigate through Live Meeting
• Schedule a live meeting
• Record a Live Meeting
• Present and share documents
  • Load a presentation
  • Edit a presentation
  • Create a poll
  • Share a web page
  • Whiteboard
• Interact with your audience
  • Set up audio integration
  • Manage questions and answers
  • Upload and distribute handouts
  • Use a webcam with Live Meeting
  • Create breakout meetings

Cisco WebEx

• Preparing for a meeting

  • Scheduling

    • Schedule a meeting
    • Schedule a meeting with Microsoft Outlook
    • Schedule a meeting with Lotus Notes
    • Schedule a meeting with WebEx One-Click
  • Set up the audio integration

• Starting and joining the meeting

  • Start a meeting
  • Start a WebEx One-Click meeting
  • Join a meeting

• During a meeting

  • Present and share documents, applications, or your desktop
  • Using presenter tools
  • Presentation viewing options
  • Record a WebEx web conference
  • Using High-quality video
  • Use annotation tools

• Managing your account settings

  • Web Conferencing best practices
  • Configure my account settings
  • Install Productivity tools

• FAQs

  • Sharing documents
  • Troubleshooting

• Other

  • What are Productivity tools?
  • Learn about "My WebEx"

Account management

My Meeting Manager

• What is My Meeting Manager?
• My Meeting Manager demo
• Book a BT Event Call demo
• Log in to My Meeting Manager
• Reset my password
• FAQs

View My Bill Online

• What is View My Bill Online?
• Log in to View My Bill Online
• Navigate the application
• Monitor recent usage
• Manage Reports
• Manage invoices
• Paying a bill
• Manage Passwords
• FAQs

Video Services

• BT Engage

• What is BT Engage Meeting Manager?
• Log in to BT Engage Suite
• Log in to the BT Engage Online Help Desk
• Log in to the BT Engage Online Reports
• Log in to the Remote Equipment Monitoring
• Log in to the Hardware Ordering status

• User guides

• How to use video conferencing

Streaming

• Demo
• How to view a streamed event
• FAQs
• Download the free Windows Media Player
• Test your Windows Media Player